Monday, May 11, 2009

Bad Night at Carbones

Yesterday was a terrible form of communication at Carbones. One of the servers working was kind of new and not very good at her job yet. We got kind of busy because it was Mother's Day and everyone had a fair amount of tables. We all have sections on Sundays and when it gets busy the hosts don't tell you when they seat a new table because you should be aware of it as a server because their will be new people in your section. Kirsten was the new girl and they sat her in her section but she claims she didn't see the table get sat. It ended up that the table actually left because they didn't get a server for so long. This looks very bad on Carbones part and I was embarrassed. There was no communication between the hosts and the server and she couldn't handle the amount of tables she had at that time, and therefore couldn't take care of a new one.

If I ever feel overwhelmed at work, I am always willing to ask for help. This is the only way that you can be sure you are accurately doing your job and that everyone gets taken care of. It doesn't mean that you are a bad server if you ask for help. If anything you are a better one because you are willing to recognize when you can't take anymore and willing to give everyone good service because you know you can't provide it all by yourself.

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